Get in Touch with Our Support Team
We’re committed to providing exceptional customer service to all our UK-based players. Whether you have questions about your account, need assistance with deposits and withdrawals, or require help with responsible gaming features, our dedicated support team is available to assist you promptly and professionally. Last updated: January 15, 2026
Communication Channels & Response Times
We offer multiple ways to contact our support department to ensure you reach us through your preferred method. Each channel is monitored by qualified staff members trained in UK gambling regulations and player protection requirements.
- Live online chat – available during extended business hours for immediate assistance with account and gaming queries
- Email support via [email protected] – typically responded within 24 hours
- Telephone support on 0203 769 4521 – Mon-Fri, 09:00-22:00 GMT
Support Department Specialisations
Our support team is organised by specialisation to ensure you receive accurate information. Technical issues, account security concerns, financial transactions, and self-exclusion requests are handled by dedicated specialists who understand UK Gambling Commission regulations and player safeguarding obligations.
- Account management and verification queries
- Payment processing and withdrawal requests
- Technical difficulties and game functionality
- Responsible gaming and self-exclusion assistance